![]() You just send patients a text message and the session is there.” “We tried Zoom prior to going to VSee and it was very cumbersome because it’s like you’re scheduling a meeting, but VSee is like on the fly. Why Arrowhead Regional Chose VSee over ZoomĬhief Medical Information officer and practicing pediatrician of Arrowhead Regional Medical Center (ARMC) Reza Sadeghian, MD, MBA explains similar workflow problems they had with Zoom before switching to VSee: One UCSF urologist complained, “One issue we’ve been having to workaround is communication with patients before the video appointment (getting them the right link and making sure the provider has it) and having multiple back to back patients (keep on waiting room in the same conference call or jump between multiple rooms).” Trying to make one-size telemedicine solution fit across all your practices and departments is bound to get poor results for most if not all. And workflows are specific to each specialty and department. But as we mentioned earlier, video is just one small piece of a telemedicine visit. As EPIC users, they had Zoom integrated into their EPIC system to make it easier to offer telemedicine across their departments and to reduce workflow friction. Integrating Zoom into your EMR – An Epic fail? They could simply embed the link on their website and direct patients to their website instead. ![]() They did not have to generate a new meeting link for each visit in order to have a secure call with a patient. What attracted them to VSee was our walk-in waiting room with a static link. This means the practice has toġ) contact the patient to go to the meeting room,Ģ) re-generate and send them the Zoom meeting link via email, which takes a few minutes to receive,ģ) then troubleshoot via phone or re-send the link again because the patient can’t find the email. One psychiatric & behavioral health practice complained that it takes them three extra steps to do an on-demand visit using Zoom, regularly losing them 5 to 10 minutes per patient! Their patients often forget to go to the Zoom meeting room in advance. Losing 5 to 10 minutes each time you see a patient online So you have a better idea of what I mean, let me give you some real life examples of the time-wasting workarounds that Zoom healthcare users have shared with us. Real Zoom Telehealth Users Share Their Problems the some of the systems you’ll want include Sometimes you also need to monitor the patient’s vitals. To make telehealth work, you need a way to triage visits, and a way for your entire care team to coordinate and manage a patient. Video Is Not Enough To Make Telehealth Work As much as we like Zoom, it simply isn’t set up to quickly triage a private telehealth visit the way it’s set up to run a meeting or training. Video is only one tiny piece of a complicated work process. What’s Missing From Zoom for HealthcareĪs much as we approve of Zoom for video conference, we know through years of experience in telehealth and telemedicine that video conference alone isn’t enough for making telehealth work. Indeed, VSee CEO Milton Chen regards Zoom CEO Eric Yuan very highly and has spoken with him on occasion for advice. We love Zoom for group video meetings, conference calls, and webinars, which is what it was designed for. It has blown the competition–like Vidyo, Cisco/Tandberg, WebEx and Skype for Business–out of the water. As we’ve discussed in other articles, Zoom has done an amazing job capturing the video conference market because of its dedication to high quality cloud-based (i.e. ![]() Zoom is a beautiful video conference platform but it’s not optimized for doing telehealth. What are the pros and cons of Zoom versus VSee? Zoom – Great For Video Conference. In this article, we’ll be covering two popular telehealth options: Zoom for healthcare and VSee telehealth. Weighing your telehealth platform options and not sure where to start? Or maybe you’re contract is coming up and you’re looking for a better alternative to your current telehealth platform.
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